Refund policy

Return & Refund Policy

Last Updated: July 2026

At UrbansVault, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged upon arrival.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and manuals (if applicable).

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind.
  • Incorrect orders placed by the customer.
  • Normal wear and tear.
  • Products damaged due to misuse or improper handling.
  • Items returned without prior approval.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos or videos of the product.
  • Photos of the packaging.

Our team will review your request and provide a suitable resolution.

4. Refunds

Once your return request is approved and the item is inspected, we will notify you of the refund status.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

5. Exchanges

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

6. Return Shipping

If the return is due to our mistake (wrong or defective item), UrbansVault will cover the return shipping cost.

For any other approved returns, the customer is responsible for return shipping charges.

7. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

Once the order has been processed or shipped, cancellations are no longer possible.

8. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your payment provider or bank.
  3. If you still haven't received it after several business days, contact us.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

UrbansVault
📧 Email: urbanvaultte@gmail.com