Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with UrbansVault. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • India: 5–10 business days
  • International: 7–20 business days (depending on destination)

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Free shipping may be available on eligible orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number (where available).

Tracking information may take 24–48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

UrbansVault is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error, please contact us as soon as possible. We will do our best to update your order before it is shipped.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to:

  • Weather conditions
  • Customs inspections
  • High shipping volumes
  • Carrier delays
  • Public holidays

If your order appears to be significantly delayed, please contact our support team and we will assist you in tracking your shipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional fees may be charged by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Failed Deliveries

If a package is returned to us due to:

  • An incorrect shipping address
  • Failure to collect the package
  • Multiple unsuccessful delivery attempts

The customer may be responsible for any additional shipping charges required to resend the order.

Contact Us

If you have any questions about shipping or your order, please contact us:

UrbansVault
📧 support@urbansvault.com