Shipping policy

Shipping Policy

At Urbanvault, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details about order processing, delivery timelines, and tracking.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking details.

Shipping Time

Estimated delivery times may vary depending on your location.

  • Standard Delivery: 5–10 business days

  • Remote Locations: Delivery may take slightly longer

Please note that shipping times are estimates and may occasionally be affected by factors beyond our control such as courier delays, weather conditions, or high seasonal demand.

Shipping Charges

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Urbanvault may offer free shipping promotions which will be clearly communicated on our website.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and tracking link, allowing you to monitor your shipment in real time.

If you have not received your tracking details within a few days of placing your order, please contact our support team.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Urbanvault is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your address, please contact us immediately so we can attempt to update it before the order ships.

Lost or Delayed Packages

While we work with reliable shipping partners, delays may occasionally occur. If your order appears to be significantly delayed or lost, please contact us and we will assist in resolving the issue with the courier.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team:

Email: support@urbanvault.com
Response Time: Within 24 hours