FAQs
Frequently Asked Questions
Orders
How long does order processing take?
All Urbanvault orders are processed within 1–7 business days. Once your order ships, you’ll receive a confirmation email with tracking details.
Can I cancel or change my order?
Orders can only be modified or canceled within a few hours after placing them. Please contact our support team as soon as possible if you need assistance.
Shipping
How long does delivery take?
Delivery times vary depending on your location. Most orders arrive within 5–10 business days after shipment.
Do you provide tracking?
Yes. Once your order is shipped, you’ll receive a tracking link via email so you can follow your package in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery if the item is unused and in its original packaging.
How do I start a return or exchange?
Simply contact our support team with your order number and reason for return, and we’ll guide you through the process.
Payments
What payment methods do you accept?
Urbanvault accepts all major credit/debit cards, UPI, and secure online payment gateways available at checkout.
Is my payment secure?
Yes. All payments are processed through secure encrypted payment gateways to ensure your information remains protected.
Support
How can I contact Urbanvault?
For any questions or support, please email us at support@urbanvault.com and our team will get back to you within 24 hours.